1. Digital Products
ElonVideos sells downloadable digital video assets, including Ultra 4K video assets and HD Vertical Video assets. Because digital products can be accessed or downloaded immediately, all sales are generally final after the product has been accessed or downloaded, except where a refund is required by applicable law or this Policy provides an exception.
2. When We May Approve a Refund
We may approve a refund in the following situations:
- the same order was charged more than once;
- the download is technically defective or corrupted and we cannot provide a working replacement within a reasonable time;
- the product is materially different from its Preview Video and description;
- you cannot access a product you purchased and reasonable troubleshooting does not resolve the issue; or
- a refund is required by applicable consumer-protection law.
We may consider other exceptional circumstances at our discretion. Approval is not guaranteed where the product has already been downloaded, used, redistributed, or incorporated into another project.
3. How to Request a Refund
Contact us at support@elonvideos.com within 14 days of purchase with:
- your order number;
- the email address used for the purchase;
- the name of the product;
- the reason for the request; and
- a description or screenshot of any technical problem, if applicable.
Do not send your full payment-card number, security code, password, or other unnecessary sensitive information.
Before approving a technical refund, we may ask you to try a replacement download, alternate browser, or another reasonable troubleshooting step.
4. Refund Review
We will review eligible requests and respond within a reasonable time. If approved, the refund will normally be sent to the original payment method. Processing time depends on the payment provider and financial institution.
A refund may remove or terminate your right to use the refunded product. After a refund, you must delete the original files and any copies, and stop using the asset unless we agree otherwise in writing.
5. Non-Refundable Situations
Unless required by law, we generally do not refund:
- a change of mind after a product was accessed or downloaded;
- failure to review product details before purchase;
- incompatibility with software, devices, codecs, or editing systems that were not identified as supported;
- failure to use a product;
- dissatisfaction with a finished project when the asset matches its description; or
- purchases made through an unauthorized reseller or a different seller.
6. Chargebacks and Payment Disputes
Please contact us first so we can investigate access, delivery, duplicate charges, and technical problems. Nothing in this section limits your legal rights or your right to use a payment provider’s dispute process where permitted.
7. Cancellations
Digital one-time purchases cannot normally be cancelled after delivery or access. If you purchase a recurring service or subscription in the future, cancellation will stop future renewals but will not automatically refund a previous charge unless required by law or approved under this Policy.
8. Contact
ElonVideos LLC
Email: support@elonvideos.com
Address: 30 N Gould St, STE R
Sheridan, WY 82801